FAQ

A:Yes, absolutely. As a direct source factory, we support full OEM/ODM services including custom cabinet sticke, acrylic branding, LED illumination, and custom payout settings.  Claw Sizes: We offer a wide range of existing claw sizes to fit different plush toys, capsule eggs, and prize types.  Language Options: Our machine software comes standard with intuitive English and Chinese user interfaces, with multi-language customization available for bulk project orders.  MOQ for Customization:Minimum order requirements vary depending on the level of customization. Contact our sales team with your project details for a tailored quote.

A: Yes. All SOONUOO® machines are engineered with wide-voltage power supplies that support a broad operating range from 110V up to 230V.  We configure standard localized plugs (US, EU, UK, AU, etc.) for every destination. Furthermore, after your order is placed, our sales team will re-confirm your exact local voltage and socket specifications with you before production and shipment to ensure seamless 100% plug-and-play installation upon delivery.

A: Our primary and preferred payment method is T/T (Telegraphic Transfer / Bank Wire) for direct international business transactions.For first-time buyers or clients seeking extra payment protection, we also fully support transactions via Alibaba Trade Assurance.

A: We offer flexible shipping terms including EXW, FOB, CFR, CIF, and DDP (Door-to-Door with Taxes Paid). If you are new to importing arcade equipment, our DDP service handles all sea freight, local customs clearance, and import duties directly to your doorstep or warehouse.

A: Standard inventory units ship within 7 to 10 business days. Custom OEM orders or large container orders typically take 15 to 25 business days depending on the specific customization requirements and quantity.

A: Yes. Our self-developed mainboards feature intuitive 4-stage precision voltage adjustments.  You can easily configure the winning probability via the digital display panel to maintain optimal venue profitability.

A: Our machines feature flexible payment architecture and can be seamlessly integrated with various payment hardware according to your operational needs, including:  Coin & Token Acceptors:  Universal electronic multi-coin/token acceptors calibrated to your local currency or venue tokens.  Bill Validators:  Electronic bill acceptors (e.g., ICT, ITL, Apex) supporting local paper currency.  Cashless & Digital Systems:  Nayax credit card readers, QR-code mobile payment terminals, and local card-swipe systems.  Membership Systems:  RFID card readers and smart venue membership management platforms.  Since payment device compatibility varies by country and currency specifications, please consult our sales team to select and pre-install the optimal payment solution for your venue.

A: We provide a 12-month full factory warranty on main electronic components (mainboard, gantry motor, power supply, coin/bill acceptor) and lifetime free technical online support.

A: Yes! Beyond manufacturing machines, we offer comprehensive venue layout and operational support for new arcade and claw machine store owners:  2D Floor Layout Design: We provide free initial 2D floor plans based on your store dimensions, door locations, and traffic flow to optimize machine placement.  3D Visual Rendering: Detailed 3D venue renders are provided free of charge upon order confirmation/deposit, or available as a paid upfront design service prior to placing a hardware order.  Operational Guidance: We assist with machine-mix strategies, pricing recommendations, and technical setup for 24/7 unattended store operations.